Return & Refund Policy

Effective Date: 17 September 2026

At Asli Trading Limited, we are committed to providing our customers with a positive shopping experience. This Return & Refund Policy explains our after-sales service, return and refund procedures.

By placing an order through our website, you acknowledge and agree to the terms of this policy.

Please note that nothing in this policy affects or limits any statutory rights you may have under applicable UK consumer law.

1. After-Sales Service Period

Customers may contact us for after-sales assistance within 7 days of confirming receipt of their order if they are not satisfied with the product they received.

Subject to the terms of this policy, customers may request:

• A return and refund;
• After-sales assistance in relation to product issues.

Please contact us as soon as possible within the applicable period so that we can review your request.

The 7-day after-sales service period does not limit any statutory cancellation, refund, repair, replacement or other rights available to consumers under applicable UK law.

2. Return and Refund Requests

If you wish to return an item and request a refund, please contact us within the applicable period and provide the following information:

1. Your order number;
2. Details of the product purchased;
3. The reason for the return;
4. Photos or videos of the product and packaging, where applicable;
5. Any other information reasonably required to help us review your request.

Once we receive your request, we will review the order and the circumstances of the return and inform you of the next steps.

3. Return Requirements

When returning an item, please ensure that the product is kept in its original condition as far as reasonably possible.

Where applicable, please retain the original packaging, accessories and other items supplied with the product.

If an item has been damaged, substantially used, is missing accessories, or has otherwise been handled beyond what is reasonably necessary to inspect the product, this may affect the amount of any refund where permitted by applicable law.

If the product is faulty, damaged during delivery, not as described, or there is another issue caused by us, please contact us as soon as possible and provide relevant photos or videos so that we can investigate the matter.

4. Refunds

Once a return has been approved and the return process has been completed, we will process the refund in accordance with this policy and applicable law.

Refunds will normally be made using the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, payment provider or other financial institution.

Please note:

• Different payment methods may have different processing times;
• Once we have processed the refund, the actual time for the funds to appear in your account is determined by your payment provider or financial institution;
• Where an order involved discounts, promotional offers or other special pricing, the refund amount may be calculated based on the amount actually paid and the circumstances of the order.

Where a customer exercises a statutory cancellation right applicable to an online purchase, refunds will be handled in accordance with applicable UK consumer law.

5. Return Shipping Costs

If the return is required because the product is faulty, damaged, not as described, or the issue was otherwise caused by us, we will deal with reasonable return shipping costs in accordance with applicable law and the circumstances of the case.

Where a customer returns an item because they have simply changed their mind, the customer may be responsible for the return postage costs where permitted by applicable law and where this cost was properly disclosed before the purchase.

6. Circumstances That May Affect a Return or Refund

A return or refund request may be refused or a refund may be reduced where permitted by law if:

• The applicable return or cancellation period has expired;
• The product has been damaged through improper use, improper storage or intentional or accidental damage caused by the customer;
• The product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality;
• The customer is unable to provide sufficient order information and we are unable to verify the purchase;
• The product falls within a category that is legally exempt from cancellation rights, where applicable;
• Other circumstances apply under applicable law.

Nothing in this section affects a customer's statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.

7. Return and Refund Process

Step 1: Submit a Request

Please contact us through our customer service email or other official contact channel and provide your order number and the reason for your request.

Step 2: Review

We will review your order and request.

Where necessary, we may ask you to provide photographs, videos or other relevant information about the product.

Step 3: Return Instructions

Once your request has been reviewed, we will provide you with the applicable return instructions and return address.

Please do not send an item to us before receiving return instructions from our customer service team, unless applicable law provides otherwise.

Step 4: Return the Product

If a return is required, please send the product to the return address provided by our customer service team.

Please keep the return postage receipt and tracking number until the return has been completed.

Step 5: Refund

Once we receive the returned product, where applicable, we will inspect it and process the refund in accordance with this policy and applicable law.

8. Statutory Consumer Rights

This policy does not affect your statutory rights under UK law.

For online purchases, UK consumer law may provide consumers with a statutory cancellation period, including a right to cancel certain distance contracts within 14 days of receiving the goods, without having to provide a reason. Certain exceptions may apply depending on the nature of the goods.

Where a statutory cancellation right applies, customers may generally have a further period to return the goods after notifying the trader of cancellation, and refunds must be handled in accordance with applicable legal requirements.

Customers also retain their statutory rights in relation to goods that are faulty, not as described, or otherwise do not conform to the contract.

For more information about statutory consumer rights in the UK, please refer to the official UK Government guidance.

9. Contact Us

If you have any questions about a return, refund or after-sales request, please contact us:

Company Name: Asli Trading Limited

Email: aslitradinglimited@outlook.com

Customer Service Hours: 08:30–19:00

When contacting us, please include:

“Return/Refund Request + Order Number”

in the subject line of your email.

We will review your request and respond as soon as reasonably possible.

Important Notice

This Return & Refund Policy applies to purchases made through our website.

Where any provision of this policy conflicts with mandatory consumer protection laws applicable to your purchase, the applicable mandatory legal rights will prevail.

Nothing in this policy is intended to exclude, restrict or limit any statutory rights that cannot legally be excluded or restricted.